Frequently Asked Questions

• Minimum age 21 years.
• Have a valid local or foreign driver’s license.
• Digital Driver's Licenses are not accepted.
• Credit card to get the authorization for the security deposit.
• Valid ID or passport.

Yes, the minimum rental time is 24 hours and the maximum period of the rental time is 30 days.

The minimum age to rent a vehicle is 21 years old, additional charges may apply for drivers under 21 years old, or over 70 years old.

Guarantee deposits go from $1.000 to $5.000 depending on the type of coverage and vehicle selected.)

Deductible • CDW $0 a $1.200 • TPL $0 a $500 (Max 20%)

The security deposit is made by charging a credit card in the name of the person signing the rental agreement.

No, you cannot. Rental agreements are personal, and it is accepted only the debit or credit card of the person signing the agreement, who is also the only person allowed to drive the vehicle.

Yes, you can, as far as the credit card company provides coverage in Costa Rica.

You must present a credit card and a letter from your bank indicating the name of the beneficiary of the protection, the last 4 digits of the card to be used, and the maximum term of coverage. The amount of the security deposit may change upon declining CDW protection.

• Do not move the vehicle.
• Remain calm.
• Call 911 to report the accident and request assistance.
• Call QUALITAS at 800-7825-4827 to report the accident.
• Turn on the emergency lights or flashers, put on the safety vest, and place the safety triangles, put the first 50 meters away from the back of the vehicle and the second one 20 meters away from the front of the vehicle.
• Call us right way at 800-123Rent (800-123-7368)

If possible, head over to the nearest gas station or any public space where you can park the vehicle. Call our toll-free assistance number 800-123Rent (800-123-7368).

If you are not able to get any further, turn on the emergency lights or flashers, put on the safety vest, and place the safety triangles, put the first 50 meters away from the back of the vehicle and the second one 20 meters away from the front of the vehicle.

During the time of the rental, the rental vehicle is your responsibility. According to the terms and conditions of the rental agreement, any damage to the vehicle is your full responsibility.

The person who signs the rental agreement is responsible for any traffic violations made during the time of the rental. Keep in mind that they must be paid at the authorized local banks. Do not pay any kind of traffic infractions to local transit police officers or strangers.

Rental vehicles cannot travel outside of the country. The rental agreement limits travel exclusively within Costa Rican territory.

No, you cannot drive a vehicle rented from Hertz Costa Rica through rivers, lakes, or similar. Remember you are responsible for any damage to the vehicle according to the terms and conditions of the rental agreement.

We recommend that you do not travel to avoid damages to the vehicle.

For your convenience you can return the vehicle at a different station, this will have an extra charge depending on where you wish to return the vehicle.

No, drop-off and pick-up services are only available for the Juan Santamaria International Airport (Alajuela station) and Daniel Oduber International Airport (Liberia station).

Additional drivers are permitted if they are registered at the time of the signing of the rental agreement. This way, the additional driver will also be covered by the insurance policy.